This policy explains how we process, ship, and deliver your order, and what to expect from the moment you check out to the moment your package reaches your door. Please read it so you know how your delivery is handled and how we help if anything goes wrong along the way.
Delivery Times
Orders are usually processed within 24 hours and delivered within 8 to 11 business days, based on your location. You will receive tracking as soon as your order ships, so you can follow it right to your door. Delivery windows are estimates and can sometimes be affected by carrier delays.
Orders are processed Monday through Friday, but not on holidays. Orders placed over the weekend or on a holiday start processing the next business day, and during busy periods or promotions processing may take a little longer.
Shipping Methods
We ship via UPS, USPS, DHL, and 4PX.
Shipping Locations
We currently ship within the USA only. We are unable to deliver to P.O. boxes or A.P.O./F.P.O. addresses.
Address Accuracy
Please double-check your shipping address at checkout. Orders ship to the exact address you provide, and we cannot be responsible for delays caused by an incorrect or incomplete address. If you catch a mistake, email us right away and we will correct it if the order has not shipped yet.
Tracking Your Order
Once your order ships, we email you tracking so you can monitor it. If you do not receive it, contact support@oxlovo.com and we will resend it.
Tracking & Delivery Responsibility
Once you have a tracking number, you can follow your delivery and arrange redelivery or local pickup with the courier if you need to. If you have any trouble, contact us and we will help.
Damaged Packages
If your package arrives damaged, take photos right away and email support@oxlovo.com with the evidence. We will make it right. See our Return Policy for how we handle defects and damage.
Sales Tax
Any sales tax that applies to your order is calculated at checkout based on your shipping destination and shown before you pay. There are no hidden charges added afterward. Prices on the site are shown before tax unless stated otherwise. If a courier ever requests an unexpected charge at delivery, contact us before you pay and we will assist.
Transit Insurance
Your order is insured during transit until delivery is complete. If a package cannot be delivered, the courier will usually hold it at a local facility and try again, or send it back to us. If you tell the courier to leave your package unattended, we cannot be responsible for loss or theft once it is marked delivered.
Undeliverable & Returned Packages
If a package comes back to us because it could not be delivered, for example an incorrect or incomplete address, a refusal, or a missed pickup after reattempts, we will contact you and re-ship at no extra cost once a correct address is confirmed. We want you to get your order.
If a package is returned because of an error on our side, we cover the re-ship in full.
Proof of Delivery
Tracking updates from UPS, USPS, DHL, or 4PX serve as proof of delivery status.
Reporting a Non-Delivery
If tracking shows your order as delivered but you have not received it, please report it within 7 days of the last tracking update so we can open a carrier investigation and resolve it quickly. Reports made after this window are harder for carriers to investigate, but please still contact us and we will do what we can.
Partial Shipments
Sometimes an order with more than one item may ship in separate packages, for example when items come from different warehouses. If that happens, you will receive separate tracking for each package, and you will not be charged anything extra.
Oversized & Specialty Items
Some larger or specialty items may take a little longer to process or may have specific shipping requirements. Any such limit will be noted clearly on the product page before you buy.