This Privacy Policy describes how Oxlovo collects, uses, and shares your personal information when you visit, browse, or make a purchase from oxlovo.com.
Personal Information We Collect
When you visit our store, we automatically record certain information about the device you use. This can include your browser type, IP address, time zone, and some of the cookies stored on your device.
As you browse, we also note which pages and products you look at, what website or search terms brought you to us, and how you move through the store. We refer to this automatically gathered data as “Device Information.”
We collect Device Information through the following technologies:
Cookies: small data files saved to your device, usually with an anonymous identifier. To learn more about cookies and how to turn them off, visit www.allaboutcookies.org.
Log Files: these record activity on the site and capture details such as your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
Web Beacons, Tags and Pixels: electronic files that help us understand how you navigate the store.
When you place an order, or try to place one, we also collect the information needed to complete it: your name, billing address, shipping address, payment details (such as credit card numbers), email address, and phone number. We refer to this as “Order Information.”
Throughout this policy, when we say “Personal Information,” we mean both Device Information and Order Information together.
How Do We Use Your Personal Information?
We mainly use the Order Information we collect to process and fulfill the orders placed through our store. This covers payment, delivery, and the confirmations and invoices we send you. We also use this information to:
-
Stay in touch with you about your order
-
Review orders for possible fraud or risk
-
Share product news, offers, or advertising with you when it matches your preferences
We use Device Information to help detect possible fraud (your IP address is especially useful here) and to improve and fine-tune our store. This also covers analytics on how shoppers interact with the site and on how well our marketing and advertising campaigns perform.
Sharing Your Personal Information
We share your Personal Information with trusted third parties who help us run the business as described above. For example:
-
Our store runs on Shopify. You can read more about how Shopify handles your personal information on its website.
-
We use Google Analytics to better understand how customers use our site. You can read about how Google uses your data on its policies page, and you can opt out of Google Analytics through Google's opt-out tool.
We may also disclose your Personal Information to comply with applicable laws and regulations, to respond to lawful requests such as subpoenas or search warrants, or to protect our rights.
Targeted Advertising
As noted above, we may use your Personal Information to show you ads or send you marketing messages we believe you will find relevant. To learn more about how targeted advertising works, visit the Network Advertising Initiative's educational page.
Do Not Track & Global Privacy Control
Some browsers offer a “Do Not Track” (DNT) setting. Because there still is not a common industry standard for how DNT signals should be handled, we do not respond to them separately.
Where the law requires it, though, we honor recognized opt-out preference signals such as the Global Privacy Control (GPC). If your browser or a browser extension sends a GPC signal, we treat it as a request to opt out of the sale or sharing of your personal information for that browser and device.
Your Rights
If you are a resident of the European Union, you have the right to access the personal information we hold about you and to ask us to correct, update, or delete it. To exercise these rights, please reach out with the contact details below.
As a European resident, please also note that we process your information to carry out any contract we may have with you (for example, when you place an order on the site) or to serve the legitimate business interests described above.
Your information may also be transferred and stored outside of Europe, such as in Canada and the United States.
Cookies and Tracking Technologies
We use cookies and similar technologies (such as pixels, tags, and web beacons) to run the store, remember your preferences, understand how the site is used, and support our marketing.
Most browsers let you refuse or delete cookies in their settings, though turning them off may affect how some parts of the store work. For more on how to manage cookies, visit www.allaboutcookies.org.
Your California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you the right to:
-
Know what personal information we collect, use, and disclose;
-
Request a copy of the personal information we hold about you;
-
Ask us to correct or delete your personal information;
-
Opt out of the “sale” or “sharing” of your personal information; and
-
Not be treated differently when you exercise any of these rights.
Because we use advertising cookies and pixels that may share information with partners such as Google and Meta, that activity can count as “sharing” under California law.
You can opt out at any time by email to support@oxlovo.com with the subject line “Do Not Sell or Share My Personal Information,” or by a Global Privacy Control (GPC) signal in your browser.
We do not sell your personal information for money, and we do not knowingly sell or share the personal information of anyone under 16.
Do Not Sell or Share My Personal Information: To opt out, email support@oxlovo.com or send a GPC signal from your browser.
Other US State Privacy Rights
If you live in a state with its own consumer privacy law, such as Virginia, Colorado, Connecticut, Texas, Oregon, Utah, and a growing number of others, you may have similar rights to access, correct, delete, or receive a copy of your personal information, and to opt out of targeted advertising or the sale of your personal information.
To exercise any of these rights, email support@oxlovo.com and let us know which state you live in so we can respond appropriately. If we decline your request, you may appeal by a reply to our response.
Data Retention
When you place an order through our store, we keep your Order Information on file for our records unless you ask us to delete it.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email at support@oxlovo.com or by phone at +1 (307) 310-7781.