Return Policy

This policy walks you through how to return a product. Please read each step so your return goes smoothly. It works alongside our Refund Policy.

Return Eligibility

We accept returns within 30 days of delivery when:

  • The item is unused and in original condition (this does not apply to defective or damaged items; see below).

  • The original packaging and all included accessories come back with it.

For health and safety reasons, hygiene and food-contact consumables (such as replacement filters, brush heads, blades, sponges, gaskets, or opened food-storage accessories) cannot be returned once they have been opened or used.

The following are also non-returnable:

  • Sale, clearance, or final-sale items

  • Gift cards

  • Personalized or custom-made items

Before You Return

To help us process your return quickly, please have the following ready:

  • A photo of the product as it arrived.

  • A photo of the product just before you ship it back.

  • A short video of the product's condition or the issue.

If a defect is the reason, the video of the problem is the most helpful thing you can send. If anything is unclear, we will just ask you to resend it. We will not reject a return over a blurry photo.

How to Start a Return

Email support@oxlovo.com with:

  • Your order number

  • The reason for the return

  • Your photo and video proof

We respond within 2 to 3 business days. Once your return is approved, we send you the correct return warehouse address.

Return Shipping Rules

  • Send the product only to the address we provide after approval.

  • Items sent to any other address without contact with us first cannot be accepted and will go back to the sender.

  • Please do not ship the item back before you have contacted us and received the return address.

Return Process & Timeline

  1. Request approval with proof. Email us your return request, and we review and respond within 2 to 3 business days.

  2. Receive return address. Once approved, we share the warehouse address and instructions.

  3. Ship the product to the provided address only.

  4. Share your tracking number. Reply with tracking after you ship.

  5. Inspection. We inspect the item within 5 to 7 business days of receipt.

  6. Processing. Your refund or replacement is issued within 3 to 5 business days after inspection. Refunds then post to your account in another 3 to 7 business days, based on your bank.

Total: about 10 to 15 business days from approval to resolution, plus shipping and bank posting time.

Refund or Replacement

Depending on the situation and what you would prefer:

  • Defective or damaged item: a full refund, or a free replacement if you would rather have a working unit. Your choice.

  • Wrong or missing item: a full refund, or the correct item sent to you.

  • Item does not perform the way we described to you: a full refund.

  • Change of mind: a refund minus an up-to-15% restocking fee (see Refund Policy). Return shipping is your responsibility.

Defective items are covered by a 12-month limited warranty for replacement.

Before You Dispute a Charge

If something is wrong, email support@oxlovo.com first. We resolve almost every return faster than a bank dispute, and if you are owed a refund, we will process it. When you contact us first, we get the chance to make it right quickly.